Privacy Policy – 10jilli Casino

1.Introduction

10jilli ("10jilli," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "Player") who access or use the 10jilli online casino platform at 10jilli.net (the "Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, how we store and protect it, and the rights available to you under applicable Philippine data protection law.

This Privacy Policy is incorporated into and forms part of the 10jilli Terms & Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

10jilli operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as administered by the National Privacy Commission ("NPC").

2.Information We Collect

10jilli collects personal information through various means, including account registration, identity verification, gameplay activity, and your interactions with our support team. The categories of personal data we may collect include:

2.1 Information You Provide Directly

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport, driver's license, UMID, SSS/GSIS number).
• Contact Information: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Credentials: Username and encrypted password.
• Financial Information: GCash account number, PayMaya / Maya account details, bank account details (for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other supported banks), and debit card details where applicable. We do not store full card numbers; payment data is handled by our certified payment processors.
• KYC Documents: Copies of government-issued photo ID, proof of address, and proof of payment method ownership, submitted during identity verification.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, session duration, bet history, transaction history, and feature interactions on the Platform.
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional requirements.
• Cookies & Tracking Technologies: As described in Section 6 of this Policy.

2.3 Information from Third Parties

• Identity verification data from KYC service providers.
• Fraud prevention and anti-money laundering screening data from compliance partners.
• Payment confirmation data from GCash, PayMaya, and banking partners.

3.How We Use Your Information

10jilli uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 10jilli account, including processing registrations, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of 10jilli Platform features.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements. This includes conducting KYC verification and reporting obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits, session alerts, and self-exclusion requests.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about 10jilli offers and updates.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the 10jilli Platform.

4.Legal Basis for Processing

Under the Data Privacy Act of 2012, 10jilli processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC, AMLA, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For optional processing activities such as marketing communications, we rely on your explicit consent, which you may withdraw at any time.

5.Sharing Your Information

10jilli does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya / Maya, and banking partners, to process deposits and withdrawals.
• KYC & Compliance Providers: Identity verification and anti-money laundering screening service providers.
• Technology Partners: Cloud hosting providers, game software providers, and IT service providers who support the operation of the Platform, under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulatory obligation.
• Law Enforcement: Where required by a valid court order, subpoena, or other legal process under Philippine law.

Any third party with whom we share your data is contractually required to handle it in accordance with applicable data protection laws and to use it only for the specified purpose.

6.Cookies & Tracking Technologies

10jilli uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorized access.

You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 10jilli Platform.

7.Data Retention

10jilli retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AMLA and PAGCOR record-keeping requirements.
• KYC documents are retained for the period required by applicable Philippine regulations.
• Communication records (e.g., support chat logs, emails) are retained for up to three (3) years.
• Analytics and usage data may be retained in anonymized or aggregated form indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8.Data Security

10jilli implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 10jilli Platform is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Personal data is accessible only to authorized 10jilli personnel and service providers who require it to perform their functions.
• Secure Password Storage: Account passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Regular Security Audits: The Platform undergoes periodic security assessments and vulnerability testing.
• Incident Response: In the event of a personal data breach, 10jilli will notify affected users and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

9.Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 10jilli:

• Right to Be Informed: The right to know what personal data we collect and how it is used — as described in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframes prescribed by applicable law.

10.Children's Privacy

The 10jilli Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gaming regulations. 10jilli does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and take appropriate action in accordance with our age verification procedures.

If you believe that a minor has registered on the 10jilli Platform, please contact us immediately at [email protected].

11.Third-Party Links

The 10jilli Platform may contain references to third-party services (such as payment providers). This Privacy Policy applies solely to the 10jilli Platform. We are not responsible for the privacy practices of third-party services, and we encourage you to review their respective privacy policies before providing any personal information.

12.Changes to This Privacy Policy

10jilli reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or Platform features. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the 10jilli Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the 10jilli Platform

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by 10jilli.